Return Policy

TechCrate.ca Return Policy

Returns
Our standard return policy is 30 days. You must notify us of a return within this 30 day period. Once 30 days have passed we cannot accept a return for refund or exchange. A Manufacturer warranty, if applicable, will not be affected by this policy and will continue from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to reject any item which shows signs of tampering, use or damage of any kind. For items damaged during shipping, please read our shipping section for more information.

DOA (Defective on arrival) on most items carry a 7 day return policy. It is important to notify us immediately of a problem with your item as return periods for DOA product is narrow for suppliers. Manufacturers often prefer the customer to contact them for any defects in their products, as is their right, to honor their warranties to the customer and prefer to deal with the customer directly. In the event of a manufacturer no DOA returns policy, you will be notified and Techcrate.ca staff will give you the proper contact information to complete your return through the Manufacturer. It is our obligation to assist you with the return process and see that it is fulfilled and you the customer are satisfied. Please contact us for any return advice. 

The following types of goods are exempt from being returned: 

  • Gift cards
  • Downloadable software products (Operating Systems, Office, etc.)
  • Any item showing signs of damage, tampering or misuse
  • Batteries which are cracked, leaking or other forms of corrosion or discharge, (these cannot be mailed)

To start your return, please send an email to returns@techcrate.ca and please fill out our RMA request form here: RMA Request Form

You must obtain a Return Materials Authorization number, or RMA number for short, in order to return your product to us. Packages received without an RMA number will be rejected and returned to sender at their expense. An RMA number will be issued once all communication and troubleshooting is completed to our satisfaction.

We require the following information to process your return:

  • Receipt or order number.
  • Item SKU, ID or description.
  • Description of the problem, issue you are having or reason for return.
  • Steps you have taken to troubleshoot the problem, if applicable.
  • Contact information where you can be reached, phone number or return email address.

Please do not send your purchase back to us or the manufacturer until after you have heard from us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again. Then, if paid with a credit card, phone your credit card company, as it may take some time before your refund is officially posted to your account and the funds available to you.
If your order was paid with Interac e-transfer the refund will be sent back to you in the same manner which you paid, using a security question and answer. Please retry the deposit and make note of any error messages you receive. Check with us to make sure the refund debited from our account. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@techcrate.ca.

Sale items (if applicable)
Sale items will be refunded at the sale price or same price at which they were bought.

Exchanges (if applicable)
After receipt of the item we will exchange the product within the 30 day return period for unopened items and within 7 days for DOA product. Please complete our RMA request form and follow the instructions provided in the return email.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, please have the buyer contact us to initiate the return process, please have them give us your contact information so that we may troubleshoot any issues if necessary. The return information will be shared with both of you in order to facilitate a smooth return process. 

Shipping
Shipping instructions will be given in an email with your Return Authorization. 

You will be responsible for paying for your own shipping costs for returning an unopened item within the standard 30 day return period. For DOA items you will be sent a return shipping label by our returns department. Please ensure you have the ability to print a label and let our returns department know if you cannot print it as other arrangements will need to be made.

Shipping costs are non-refundable for standard returns. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Any item returned to us should include a tracking number and insurance for the value of the item on the sales receipt. Failure to do this may result in lost packages or loss of value should the item become lost or damaged in shipping. We recommend purchasing insurance for items valued over $100.